THE HELP CENTER

GOOD QUESTIONS.
CLEAR ANSWERS.

// YOUR FIELD GUIDE

Plan your visit, understand a purchase, or get your vendor setup ready. If a detail is still pending, confirm it with the official team before you commit.

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25 answers across all topics

Events5 QUESTIONS

Tickets5 QUESTIONS

Merch5 QUESTIONS

Orders5 QUESTIONS

Vendors5 QUESTIONS

SOMETHING SPECIFIC?

ASK THE
OFFICIAL TEAM.

Include the event or item you mean and your purchase reference if you have one. Never send card details or passwords. The team can help clarify details that are not yet published.

CONTACT THE TEAM PURCHASE INFORMATION

GOOD QUESTIONS.CLEAR ANSWERS.

Events5 QUESTIONS

What is Donutz 4 Dollarz?

Where and when is the next event?

What should I bring?

Can I bring food, drinks, or other items?

What happens if weather changes the event?

Tickets5 QUESTIONS

How will I receive entry instructions?

Can I transfer my ticket to someone else?

What if I cannot find my purchase reference?

Are there age or ID requirements?

What does a driver registration include?

Merch5 QUESTIONS

How long will merchandise take to arrive?

Can you ship to my country?

Which sizes, colors, and variants are available?

How should I care for my merchandise?

Are custom designs or bulk orders available?

Orders5 QUESTIONS

What payment methods can I use?

Who handles my payment information?

Can I change or cancel an order?

How do I ask about a return or refund?

What if I did not receive a confirmation email?

Vendors5 QUESTIONS

What is included with a vendor space?

What can I sell, and which permits do I need?

When can vendors load in and set up?

Will electricity or other utilities be available?

Should I bring my own tent, tables, and displays?

ASK THEOFFICIAL TEAM.

GOOD QUESTIONS.
CLEAR ANSWERS.

ASK THE
OFFICIAL TEAM.